We love sharing what we know, so here’s some
information we think you’ll find useful.
Which countries do you ship to?
We offer free shipping to most international destinations. Please contact us for more details.
What currencies can I pay in?
If you check out on Vashi.com then you will be charged in British Pounds.
Please note that international card issuers may charge a small fee for British Pound payments.
How can I contact you?
You can contact us by phone, WhatsApp or email. Please click here for more details
Do you offer customer service in languages other than English?
Customer service is predominantly in English, however we do have representatives who can answer questions in Spanish, Portuguese, French, Italian, Slovak, Czech, Hindi and Arabic
Will I be charged tax on my purchases?
All products are displayed on the Vashi.com website inclusive of UK VAT at 20%. If you are ordering from outside the EU please select your delivery country when you checkout on the website and VAT will be automatically removed.
Will I be responsible for import duty?
There are no import/export duties on goods shipped within the European Union.
Shipments sent outside the European Union may be subject to import duties, taxes, and admin charges which may be levied once a shipment reaches your country. For details of Customs charges please consult your own Customs authorities for the latest rates.
Additional charges for customs clearance must be borne by you. We are unable to reimburse any costs incurred regardless of the circumstances.
Can I return goods?
We offer free returns on all items bought from Vashi.com. Please click here for more details.
What payment methods do you offer?
We accept all major international debit and credit cards including American Express.
You can also pay via Paypal.
If you would like to pay by Bank Transfer please contact us and we will provide details of our bank account and instructions for making the transfer.
If you would like to pay by cheque or over the phone please contact us
We also offer a finance option via Deko. Click here for more information.
How to pay with American Express:
To avoid delays to the delivery of your purchase, please ensure that your billing address matches the address on your card statement, and that the cardholder's name is written as it appears on the card.
Please also ensure that your contact details are filled in accurately so that we can contact you if necessary.