Customer Services

FAQs

How do you detangle necklaces?


We recommend storing necklaces separately to prevent them getting tangled up with other pieces in your collection – keep them in their jewellery box or in a small pouch. If your necklace does become tangled, however, we recommend the following steps:

  • Unclasp the necklace and remove any charms or pendants, if possible
  • If your necklace has multiple chains or loops, separate them as best you can using your fingers
  • Place the necklace on a large, flat surface
  • Using two pins or needles, carefully manipulate the chains until the tangles are loose