We recommend storing necklaces separately to prevent them getting tangled up with other pieces in your collection – keep them in their jewellery box or in a small pouch. If your necklace does become tangled, however, we recommend the following steps:
Unclasp the necklace and remove any charms or pendants, if possible.
If your necklace has multiple chains or loops, separate them as best you can using your fingers.
Place the necklace on a large, flat surface.
Using two pins or needles, carefully manipulate the chains until the tangles are loose.
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